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Frequently Asked Questions

Transactions on Katatizo are very safe. We employ the best-in-class security and the transactions done are secure. Apart from being certified by Verisign, Katatizo uses Secure Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with us is never transmitted unencrypted, thus protecting the information from being viewed by unauthorized individuals.
  • The different payment options are
  • Credit card
  • Debit card
  • Bank transfer
  • Wallets
  • POS
  • USSD Code
Katatizo is Nigeria’s first marketplace bus tickets company and therefore, you will find the large option of bus seats on the site. Some of the advantages of dealing with us are:
  • You can choose your seat
  • You can book your bus tickets online, by phone, or in person
  • You can choose from multiple bus operators
  • You can choose from buses based on boarding points, timing and bus type

No, Katatizo does not require its customers to go through a registration process

Sure you can. Please contact our call centre and our customer care will send you the PNR on your desired number.

Yes. That SMS serves as your e-ticket. When you reach the bus, you will just present that text message, which contains a unique ID code.

You may either print out your SMS or write it down on a piece of paper. When writing it down, ensure that you write the unique ID code which you received after booking.

Yes. You do not need to pay or provide your credit card details to check availability and fares. We only require your payment details if you choose to complete a booking.

Yes, your friend can buy the ticket for you. He/she just have to fill in your particulars in the passenger's details section. Then your friend can forward to you the text message or the SMS ticket which they receive once they have made payment.

Any child who is 2-year old and above has to buy his/her own seat ticket or get an elder buy for them the bus ticket.

The buses listed on Katatizo.com have deep respect for time, and can never wait for any delayed passenger, at the expense of other passengers. Please turn up at least 30 minutes before departure.

Usually the bus will stop one or two times along the way for toilet or refreshment break depends on the length of the journey. If you have any urgent matter to have the bus to pull over you may just tell the driver.

Tickets once sold are confirmed NOT changeable in any circumstance. You may still email to us at support@katatizo.com or call +234 9070477400 to request a change of departure date and time of your bus e-tickets / order summary. You can only change your e-tickets to those tickets that belonged to the same bus company of your original tickets. However, the change request is not guaranteed. It’s always subjected to the bus side's decision.

Tickets once booked cannot be cancelled in any circumstance. You may still email to us at support@katatizo.com or call +234 9070477400 to request a cancellation. Note cancellation may apply.